Shipping & Refund Policy

Thank you for shopping at SHIXI CHINESE! To ensure a seamless shopping experience, please read our Shipping and Refund Policy carefully.

Part 1: Shipping Policy

1.Order Processing Time

（1）All orders are typically processed and shipped within {1-3} business days (excluding weekends and holidays) after payment confirmation.

（2）In cases of high order volumes, new product launches, or severe weather conditions, shipments may be slightly delayed. We will notify you via email if any significant delays occur.

2.Shipping Times & Fees

（1）Estimated delivery: {5-12} business days. Shipping fee: 20USD.

（2）Estimated delivery: {3-8} business days. Shipping fee: 40USD.

（3）Free Standard Shipping is available for orders over 499USD.

3.Order Tracking

Once your order has shipped, you will receive a notification email containing your tracking number and a tracking link.

4.Address Corrections & Lost Packages

（1）Please contact our customer service within 12 hours of placing your order to change the shipping address. Once the package is shipped, the address cannot be altered.

（2）If the tracking info shows "delivered" but you haven't received your package, or if the items arrive damaged, please contact us within {48 hours} of delivery.

Part 2: Return & Refund Policy

1.Return Window

We offer a 14-day return policy. You have 14 days after receiving your item to request a return.

2.Eligibility for Returns

（1）The item must be in the same condition that you received it, unused or unaltered.

（2）The item must be in its original packaging with all tags, labels, gifts, and documentation intact.

（3）Certain types of items cannot be returned (unless they arrive damaged or defective), including: custom products and final sale items.

3.Return Shipping Fees

（1）Seller's Responsibility：If the return is due to our error (e.g., defective, damaged, or wrong item shipped), we will cover all return shipping costs.

（2）Buyer's Responsibility：If the return is due to personal reasons (e.g., change of mind, wrong size ordered, etc.), the buyer is responsible for the return shipping costs. The original shipping fee (if any) is non-refundable.

4.Refund Process

（1）Submit Request：Contact our support team at uswanglili815@gmail.com with your order number and reason for return.

(2)Ship Item Back:Once approved, we will send you the return address. Please pack the item securely and provide us with the tracking number.

(3)Quality Inspection & Refund:Once we receive and inspect your return, we will process your refund within {3-5} business days if eligible.

Part 3: Contact Us

If you have any questions about our Shipping & Refund Policy, please feel free to contact us:

Email：uswanglili815@gmail.com

Support Hours: Mon - Fri, 9 AM - 6 PM